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Your contract with Cresta World Travel Ltd
1. Contract and Deposit
A booking form accepting on behalf of all your party the terms of these booking conditions must be completed to make a booking. A deposit is then payable at the rate shown on the booking form.
If you pay money for your travel arrangements to a Cresta World Travel Limited appointed travel agent, they will hold that money as our agent from the time they receive it until they pay the money to us.
Your contract is with Cresta World Travel Limited and our responsibility for your travel arrangements only start when we issue our confirmation invoice although if you book within fourteen days before departure, the contract will start when we confirm the booking by telephone to you or your travel agents.
We are fully bonded with ABTA membership number A9415/V5018 and the CAA, ATOL licence 3200.
2. Payment
The balance of the price of the arrangements which we have made for you must be paid at least eight weeks before your departure date, if you do not pay by then we have the right to treat your arrangements as having been cancelled and to apply the cancellation charges set out below. If the arrangements are made within eight weeks of your departure date then you must pay the whole cost when you book.
3. Booking alterations
We will do our best to help you if you want to make changes to the arrangements, for instance, your departure date, hotel or something else but we must receive a letter requesting these changes from the person who signed the booking form or from their travel agent on their behalf. The letter must reach us at least six weeks before your scheduled departure date. You must also send payment of £25.00 for each person on the booking form to cover administration costs. If you want to change your booking within six weeks of your scheduled departure date, we may charge you anything between £25.00 per person and the total cost of the arrangements depending on the nature of the request and the circumstances at the time of your request. This charge will be our estimate, made in good faith, of the cost of making the amendment or of our loss if the booking is cancelled. You must appreciate that for group bookings the prices will have been calculated on the number of people in the group. If circumstances arise, more than twenty-one days before your scheduled departure date, which prevent you from travelling then you may request us to substitute another person for you. This other person must be proposed by you, prove acceptable to us for the arrangements we have made for you and shall be equally liable, with you, for all costs incurred in making the substitution and for the costs of the arrangements.
4. Cancellation
Subject to the provisions of Clause 6 to cancel the arrangement the person who signed the booking form or their travel agent on their behalf must write to us. The cancellation will take effect from the day on which we receive your letter. To cover our administration costs in cancelling the arrangements you will be liable to pay cancellation charges as set out below. Insurance premiums are not refundable.
Amount of written notice you give before your scheduled departure date governs a cancellation charge as a percentage, exclusive of insurance premiums
Over 42 days Deposit
29 to 42 days 30% or deposit if greater
15 to 28 days 45% or deposit if greater
1 to 14 days Full cost of the arrangements
Insurance
We insist that you take out suitable insurance cover before you travel. If you choose to arrange your own insurance the policy must provide at least the same benefits as our own scheme, a copy of which must accompany the booking form.
5. Alterations or cancellation by us
It is unlikely that we will have to make any change to your arrangements. However these are planned many months in advance and occasionally changes have to be made. We reserve the right to do this at any time. We will inform you/ your travel agent of any minor change to arrangements as soon as possible. A minor change might be, for instance, that the accommodation no longer offered a facility, or a change from one centre to another of the same category, or an alteration to a flight/sailing/rail time of less than twelve hours. We are entitled to make a significant change to arrangements or a change in accommodation to new accommodation in a lower category (provided we inform you/your travel agent at least fourteen days before your scheduled departure) such as a change of centre or departure, return airport or port (not being in the same city). If we have to make a significant change we will tell you/your travel agent immediately, offering you the following choice:-
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(a) You may accept such significant change
(b) You may make other travel arrangements with us but if these are more expensive you would have to pay the difference. If they are cheaper we will refund the difference to you.
(c)You may cancel the arrangements and receive a full refund. In the case of conference arrangements it may not be possible to arrange an alternative venue at short notice. We will also pay you compensation unless the change or cancellation is caused by circumstances which we or the suppliers of the service could not reasonably foresee or avoid, for example war, threat of war, civil strife, industrial action, terrorist activities, natural or nuclear disaster, fire, bad weather or technical difficulties with transport ("force majeure") or the number of members of the group fall below the minimum number specified on the confirmation invoice. In these circumstances we are not liable and we will no pay any resulting expenses or additional costs.
Period before the scheduled departure date, Compensation for each adult for significant changes or cancellation of the arrangements
Over 56 days None 43 to 56 days £10.00
29 to 42 days £20.00 15 to 28 days £25.00
1 to 14 days £30.00
Important note
We will not pay you more than the compensation set out above for significant changes and cancellations.
We will not pay any compensation for minor changes. We will not be responsible for any further costs or expenses you have to pay as a result of (i) any minor change or (ii) any significant changes and/or cancellations due to reasons of force majeure or the number of members of the group falling below the specified minimum. We will not pay you compensation if you have not paid the full amount for your booking eight weeks before your scheduled departure date.
6. Price
If the arrangements we have made for you are in respect of group travel (by this we mean a group of ten or more people travelling together) the cost of the arrangements can be seriously affected by any reduction in the number of people within the group. Any reduction in numbers will not therefore give rise to a directly proportionate reduction in the costs that we charge to you for the arrangements.
Once we have issued our confirmation invoice and you have paid the deposit we will not ask you to pay any extra charge unless the rate of currency shown on the confirmation invoice has changed adversely against the pound. However, the price of your travel arrangements is subject to surcharges on the following items:-
increases in transportation costs, e.g., fuel, scheduled airfares and any other airline surcharges which are part of the contract between airlines (and their agents) and ourselves; government action such as increases in VAT or any other government imposed increases, and currency in relation to adverse exchange rate variations
Your holiday was calculated using exchange rates quoted on the confirmation invoice. Even if these costs go up we will bear the first two percent of the price of your arrangements (not including insurance premiums or amendment charges) and you will only have to pay any amount in excess of two percent of the cost of those arrangements. Where a surcharge is payable there will be an administration charge of £1.00 together with an amount to cover agents' commission.
If this increases the price of the arrangements by more than ten percent, you will be able to cancel your holiday and claim a full refund except for insurance premiums and amendment charges. If you decide to cancel because of this, you must do so within fourteen days of the date printed on the invoice that we send to you.
7. Transport
The name of the carriers we expect to use and the anticipated departure and arrival times will be shown on the confirmation invoice. If there are any changes to the airlines, ferry companies or destination airports or ports to be used we will try to tell you before you travel. If we have to reschedule your transport or make minor changes to it this will not give you the right to cancel your booking without incurring our normal cancellation charge. When you travel with a carrier their conditions of carriage will apply, we will arrange for a copy of these conditions to be made available to you at our offices, if requested to do so. Air Navigation Orders require that children must be under two years on the date of their return flight to qualify for infant fares.
8. Responsibility
We are responsible for making sure the arrangements which you book with us are supplied as described in the confirmation invoice and that the services offered reach a reasonable standard. We are also responsible for the actions and failures of our employees, agents, suppliers or sub-contractors as long as they were working for us at the time.
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If any part of the arrangements are not as promised or are not of a reasonable standard and this materially stops you enjoying those arrangements we will pay you appropriate compensation subject to clause 9. We will not pay more than twice the cost of your arrangements (not including insurance premiums).
We are responsible if you are killed, fall ill or are injured because one of our employees, agents, suppliers or sub-contractors negligently fails to perform their duties. This does not apply if your death, injury or illness is caused by an event which is brought about by someone not connected with the provision of the arrangements on our behalf or which is unforeseeable or unavoidable.
If you are killed, injured or fall ill as a result of an activity which does not form part of the arrangements we have made, we may offer to help sort out any claim to be made against the person responsible. We will only do this if you tell us about the incident giving rise to your claim within ninety days or it happening. We may also help you with the initial costs of taking legal action against the person responsible if you write and ask us to do so within ninety days of the event. We will only pay reasonable costs and will not pay more than £5,000.00 (inclusive of VAT and taxes) for the whole booking. Our responsibility for accommodation and air, sea and rail transport will be limited in accordance with the International Conventions which apply, copies of these Conventions can be made available to you at our office on request.
9. Complaints
If you are not satisfied with any of the services we have agreed to provide, you must tell the owner or manager of the organisation supplying the services immediately. If they do not put things right and your enjoyment of the arrangements is affected, you must report the matter to us by phone, fax or telex within forty-eight hours so that we can try to resolve the problem whilst you are still there. If you do not give us the chance to put things right we will not be responsible for the problem. You can telephone us on 0161-927-7177. Monday to Saturday from 9.00am to 5.00pm excluding Bank Holidays. If the problem cannot be resolved on the spot you must report the matter to us in writing within one month of your return. We will not be responsible for complaints made to us more than one month after your holiday or if you have not followed the procedure set out above.
10. Disputes
If you disagree with us over something you can take the matter to the Chartered Institute of Arbitrators by contacting ABTA. This is a cheap and simple way of sorting out disagreements over the contract and there are limits on the costs you might have to pay. The scheme does not apply to claims for more than £5,000.00 for each person, or £25,000.00 for each booking form. It does not cover claims involving physical injury or illness. To qualify for the scheme you must apply within nine months of returning from your holiday.
11. Unreasonable behaviour
If someone in authority believes that you are not fit to travel they may refuse to allow you to board the aircraft or ship. In this case your contract with us will end immediately and we will no longer be responsible for you.
If you are asked to leave a hotel or other accommodation or if any arrangements which we have made for you are terminated due to the behaviour of you or anyone in your party then no refund will be made in respect of any part of the arrangements and any other accommodation or travel expenses will be entirely your responsibility. We will hold members of the party jointly and individually liable for any damage caused or loss sustained by us or any agent, contractor or sub-contractor and such liability will include liability for legal costs incurred in pursuing the claim.
12. Conditions
This contract is made on the terms of these booking conditions save where the same are varied by or inconsistent with the terms of the written quotation accepted by you and confirmed by us and is also subject to the separate conditions, by-laws and regulations which apply to the transport, accommodation and other parts of the arrangements. For more details of these please ask the company responsible for providing those parts of the arrangements.
This contract is governed by English Law and the English Courts shall have exclusive jurisdiction.
13. Abbreviations
ABTA Association of British Travel Agents
CAA Civil Aviation Authority
ATOL Air Travel Organisers Licence
Cresta House, 32 Victoria Street , Altrincham, Cheshire WA14 1ET
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