Airline Failure
Airline Failure Protection (AFP)
The ATOL and ABTA Bonds protect consumers in the unlikely event that a Travel Company should cease trading. But what about protection of your money if an airline should stop flying?
CRESTA WORLD TRAVEL LTD has put in place additional financial protection to safeguard our passengers and their money in the unlikely event of a scheduled airline failure which importantly enables Cresta World Travel to act quickly in providing alternative flight arrangements for passengers overseas or passengers in the UK still due to travel.
The charge for this additional financial protection is £5.50 which we call Airline Failure Protection, (AFP), and in these uncertain times AFP will give all our customers peace of mind.
What is AFP?
Airline Failure Protection (AFP) is scheme designed to safeguard our customers against the financial failure of any airline they have booked to travel on Cresta Faresavers programme.
This protection means Cresta World Travel will either fully refund all monies paid, or provide re-protection onto another suitable carrier. If the passenger has already departed, we will offer alternative onward or return flights to the UK.
Who is protected?
Cresta World Travel protects passengers who purchase airline tickets from Cresta Faresavers and are named on the Cresta Faresavers’ Confirmation/Invoice and Airline Ticket.
What is the protection?
Should an airline fail prior to departure, a full refund will be made for any monies paid in advance of the failure (eg. deposit or full balance) less the administration fee of £5.50.
In the event of the airline insolvency after departure, Cresta World Travel AFP will cover:
a) additional pro rata costs incurred by our passengers in replacing that part of the flight arrangements to a similar standard to that originally booked or
b) if curtailment of the holiday is unavoidable - the cost of return flights to the nearest airport to the point of original departure to a similar standard to that originally booked.
Cresta World Travel AFP will pay up to the value of the Air Ticket not exceeding £3000 for each passenger.
What is excluded?
Cresta World Travel AFP does not extend protection for:
a) Scheduled flights not booked within the UK
b) Scheduled flights not booked through Cresta Faresavers programme.
c) Any tickets bought for an airline after it has financially failed.
Claim Procedure
In the event of an airline failure, Cresta World Travel will endeavour to contact all passengers with a view to re-protecting their intended flights, or to help with repatriation, in the following sequence
- Within 24hrs - all passengers caught up in the failure overseas and anyone due to fly within 72 hours.
- After 24 hrs and within 72 hours - all passengers who have a booking with the failed airline should have been contacted.
Any occurrence which may give rise to a claim should be advised within 4 days. In the unlikely event that you have not been contacted by Cresta World Travel please speak to the Cresta World Travel Operations Department who will assist you with your specific situation.
With ABTA, IATA, ATOL and AFP - your money is safe with Cresta World Travel!
